Greviance procedure

Wilmar has established a Grievance Procedure as a reference for management and staff of Wilmar to handle any grievance from any external parties, including individuals, government organizations and non-governmental organizations concerning the implementation of Wilmar’s Policy.
Wilmar recognizes that feedback and input from stakeholders is valuable because it helps to enhance transparency in our supply chain. In this respect, the Grievance Procedure favors open and inclusive dialogues with stakeholders.
The Grievance Procedure is provided here.

Wilmar completed a preliminary round of input from a range of stakeholders on this Greviance Procedure. Wilmar does however recognize that the procedure will need to be adapted as it gets operationalised and that not all feedback provided has yet been incorporated. As such it represents a base on which we plan to build a stronger procedure over time.